What do I do when there is no sound?

  1. Check to see that your speakers are:
    • Connected to the correct port on the back of your computer.
    • Plugged into a power outlet.
    • Turned on and turned up to an audible level.
  2. Adjust your system volume settings:
    • Click Start->Settings->Control Panel.
    • Select Multimedia (Sounds and Audio Devices)
    • Select the audio icon from the audio tab and turn up the volume. Verify that the Mute boxes are not checked. (If the playback audio area is inaccessible it is likely that your system is not configured for sound.)
  3. Turn up the volume on the media player:
    • Open your media player from your Start menu.
    • Look for the speaker icon and adjust the volume using the slide bar adjacent to the icon.

Why is the video so slow and choppy?

  • If you are using a modem (56 kbps or less), you may experience a slow transmission rate, and the image may be choppy at times of high traffic on the Internet. Try closing all other applications.
  • Keep in mind that this is not a television signal, and that the video and audio transmission put a tremendous load on current Internet technologies.

Why doesn't the presentation appear?

If you're using pop-up blocker, configure it to allow site pop-ups. Go to your Microsoft Internet Explorer, go to Tools->Pop-up Blocker->Turn off Pop-up Blocker.

Why doesn't the presentation appear?

If you're using pop-up blocker, configure it to allow site pop-ups. Go to your Microsoft Internet Explorer, go to Tools->Pop-up Blocker->Turn off Pop-up Blocker.

What if I can hear the audio, but cannot see the video?

  • Your version of Windows Media Player may not have the newest video decoding components. If this is the problem, Media Player should try to automatically download the required components from Microsoft’s site.
  • Your Internet connection may not be able to maintain a steady 56 kbps stream. You need a 33 kbps actual connection to see video. If your actual connection drops below 33 kbps, the media player will provide only the audio part of the broadcast.

Do I need special software to view a Media Site Live presentation?

A Mediasite presentation requires no special software to be loaded on the viewer's PC. Internet Explorer (5.5 or higher) along with the Windows Media Player (6.4 or higher) is all that is required. Windows Media Player 9 is preferred, if a version older then 9 is used, the Windows Media Codecs should be installed. These codecs can be found at Microsoft’s Web Site. http://www.microsoft.com/windows/windowsmedia/download/default.asp

What are the System Requirements for viewing a Media Site Live presentation?

A computer with 16+ MB RAM and a sound card with speakers or headphones. You will also need streaming player software such as Windows Media Player 9.0 and a web browser such as Microsoft Internet Explorer or Netscape.

What are the requirements for an internet connection?

If you have DSL or cable (broadband) connections, then you should have no problem receiving the audio and video stream. Dial-up modems need to be a minimum of 56 kbps.

What are the viewing requirements?

You can watch the video on your computer monitor, or, for groups, you can project the webcast onto a larger screen or wall. You will need a LCD projector (found in many conference rooms) and a laptop computer. Connect the laptop to the Internet and to the LCD projector. Just add a set of speakers, and a large crowd can hear and watch the presentation.

How do I download and install a streaming player?

Check to see if you have Windows Media Player installed on your computer. The latest version is free and available for downloading from Microsoft’s web site by clicking here. Media Player and Codecs can be downloaded here: Windows Media 9 for XP http://microsoft.com/windows/windowsmedia/en/download/default.asp

Media Player and Codecs can be downloaded here:

Our thanks to the State of Wisconsin Mediasite Services and their FAQ list, which can be found at http://webcast.wi.gov/faq_que_list.asp?fid=25&locid=51.


Please be advised that these FAQ's are provided for your information and assistance only. They represent the best practices and troubleshooting steps that staff have found to be useful and practical. Your particular computer issue(s) may or may not be resolved by following these steps.