Instructor Profiles

Tabitha Mason

Tabitha thinks that growing up in Frankenmuth, Michigan’s Little Bavaria, is what makes her so passionate about Gemütlichkeit (warm hospitality)! Her 16 year career at the Bavarian Inn, Frankenmuth’s signature restaurant, most certainly nurtured that passion.

In 2010 Tabitha joined Zingerman’s Roadhouse as the General Manager. Zingerman’s Roadhouse is the seventh member of the Zingerman’s Community of Businesses : a full service restaurant serving “really good American food” whose chef owner won the James Beard Best Chef, Great Lakes award in 2011.

As General Manager at Zingerman’s Roadhouse, Tabitha, along with a team of 80+ waitstaff, supervisors and managers, was responsible for delivering “The Zingerman’s Experience” to the thousands of guests who dine at the Roadhouse each year. No small feat, especially considering Zingerman’s nationally recognized high standards for food and service!

After 2 years at the Roadhouse, Tabitha became the Service Steward for the Zingerman’s Community of Businesses - a position more focused on her first passion of great service!

As Service Steward, Tabitha’s primary role is to support each of the eight Zingerman’s businesses and Zingerman’s Service Network in delivering a great experience to internal and external customers. She does this by analyzing company wide service data to identify trends and opportunities, teaching the service classes that every Zingerman’s employee is required to take and chairing the Great Service Group - a committee of service champions from each Zingerman’s business who gather to identify and leverage organization wide service opportunities and lead organization wide service improvement initiatives.

Given Tabitha’s extensive experience and passion for teaching and giving great service, it was a foregone conclusion that ZingTrain would tap her as a trainer so that she could find yet another outlet for both! 

Courses Taught by Tabitha Mason